Koko Home — Shipping Policy

Last updated: October 4, 2026

At Koko Home, we are committed to getting your order to you safely and as quickly as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Orders placed on weekends or holidays may begin processing on the next business day.

2. Shipping Options & Delivery Times

Delivery times are estimated and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, shipping carrier, customs processing, holidays, weather, and other circumstances outside our control.

3. Free Shipping

Koko Home offers free shipping on eligible orders.

Our free shipping option typically takes 8–12 business days for delivery.

Available shipping options and applicable costs will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number when tracking is available.

Please allow 2–5 business days for tracking information to become active after your order has been shipped.

5. Delayed Orders

While we work hard to deliver your order within the estimated timeframe, occasional delays may occur due to customs processing, shipping carrier delays, severe weather, public holidays, high shipping volumes, or circumstances outside our control.

If your order has not arrived after the maximum estimated delivery time, please contact us at tamiraa1103@gmail.com, and we will help investigate the shipment.

6. Incorrect Shipping Address

Please carefully check your shipping information before completing your purchase.

If you entered an incorrect address, contact us as soon as possible at tamiraa1103@gmail.com.

We cannot guarantee that we will be able to change an address after an order has been processed or shipped.

7. Lost or Stolen Packages

Once tracking information confirms that your package has been delivered to the shipping address provided at checkout, Koko Home is not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local shipping carrier.

8. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

9. Multiple Shipments

Depending on the products ordered and our fulfillment process, items from the same order may occasionally be shipped separately. If this occurs, you may receive multiple tracking numbers, and your items may arrive at different times.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

Koko Home
Email: tamiraa1103@gmail.com